Orders are processed within 7 business days. Standard shipping (5-8 business days) and additional expedited shipping options are available at the your discretion. Please contact us with questions.

Returns & exchanges are accepted within 7 days of delivery confirmation. If no delivery confirmation is available, returns & exchanges will be accepted within 30 days of purchase.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Lavender Chai Co. does not offer refunds with no return. Please contact us if you have any issues with your order.

We do not accept order cancellations. Please contact us if you have an issue with your order.

Buyers are responsible for any customs and import taxes that may apply. Lavender Chai Co. is not responsible for delays due to customs.